How do I place an order on Petsiny?
Browse products, add items to the cart, and complete checkout with shipping and payment details; an order confirmation email is sent immediately after purchase.
Can I edit or cancel my order after placing it?
Orders can be edited or canceled within a short window before fulfillment; contact support as soon as possible with the order number.
How do I apply a discount code or gift card?
Enter the code in the “Discount/Gift card” field at checkout, then click apply to see the updated total.
What are the shipping costs?
The shipping is free all over the world
How long does delivery take?
it depends on the country, but most of the time shipping typically arrives in 7–15 business days
How do I track my order?
A tracking link is emailed once the order ships and can be viewed anytime via the order status page.
What should I do if my order arrives damaged or missing items?
Report within 7 days with photos, videos, and the packing slip; a replacement or refund will be arranged promptly.
Do I need an account to order, and how do I create one?
Checkout can be guest or account-based; creating an account helps track orders, manage addresses, and view history.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at Contact@petsiny.com